Returns Policy

Preamble:

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also preferably be in its original packaging.

The previously stated eligibility will differ if your item is defective or damaged upon receipt of the package; in this case, please follow the procedure described in the section concerning exchanges (below).

 

Section 1 - Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period.

 

Section 2 - Late or missing refunds (if applicable):

If you haven’t received a refund yet, check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@luxirs.com

 

Section 3 - Sale items (if applicable):

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Section 4 - Exchange (if applicable):

We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, send us an email at: contact@luxirs.com

In this email, please attach the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address indicated on your package.

 

Section 5 - Delivery:

To return your product, you must send us an email: contact@luxirs.com

Customer address

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. (24 to 37 business days)

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LUXIRS - All rights reserved - 15/02/2025 Legal Notice

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Email: contact@luxirs.com

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