General Terms and Conditions

Preamble / Seller's identity / Access to professional and commercial rules (if applicable)

The preamble recalls the purpose of the general terms and conditions of sale. It also serves to remind, where applicable, that certain products sold on the site are subject to specific terms and conditions of sale. The preamble also provides information on the professional and commercial rules that the seller intends to abide by, where applicable.

These conditions include the following information:

  • Means of reproduction and archiving of these conditions

  • Legal notices of the LUXIRS site

  • General conditions of use of the LUXIRS site

  • Essential characteristics of the goods offered

  • The different steps to follow for concluding the online contract

  • Technical means of identifying and correcting errors made when entering data

  • Languages offered

  • Methods of archiving and accessing the contract

  • The means of consulting the professional and commercial rules that the seller intends to abide by

  • Legal and contractual guarantees

  • Delivery times, costs and methods

  • Delivery tracking and costs of remote communication techniques

  • Price

  • Payment methods and security measures

  • Details on how to exercise the right of withdrawal,

  • Contract duration and price validity.

Last updated on 15/02/2025

LUXIRS is a service offered by SHANTY JORDAN NDOUHO

Email: contact@luxirs.com

It is specified beforehand that these conditions exclusively govern sales made through the LUXIRS website

These conditions are addressed to a consumer who has full legal capacity. These conditions apply to all orders you place on this site.

LUXIRS is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. Nevertheless, LUXIRS is committed to quality and current manufacturing standards.

If the product and/or characteristics do not correspond to the product received by the customer, we invite you to visit our refund policy on the LUXIRS site.

These general conditions are presented in French.

Section 1 - The different steps to follow for concluding the online contract

  • Order

Online: https://www.luxirs.com

You make your selection by browsing the pages of our site. Your selections are added to your cart when you click "Add to Cart". At any time while browsing our site, you can confirm your order by clicking "Checkout".

  • Contract validation

When you click "Checkout," a confirmation message appears. It summarizes all selected products and options. On this page, you can either update your cart by modifying quantities and/or removing items, or proceed by checking the box: "I accept the T&Cs" and "Secure Payment".

You must verify all information provided in this order form, including all details necessary for delivery (delivery address, access code, telephone numbers, etc.). The prior collection of the internet user's identification details (first name, last name, email address, bank details, etc.) facilitates the steps of concluding the contract. The customer can therefore save their details by checking the box: "Save my details for next time".

If you do not need to modify the form and if you want to continue your order, you must click on "Continue to shipping method".

To continue your order, you must finally click on "Continue to payment method" and then "Place my order".

After payment on our secure server (see ''payment''), an acknowledgment of receipt will be displayed. This confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.

In case of risk related to product availability, we reserve the right to refuse an order for the same product beyond a certain quantity (greater than 100).

  • Technical means of identification and error correction

You have the ability at any time to identify and correct your errors made during data entry. If you become aware of an error after the contract has been concluded, you must contact us.

Section 2 - Methods of archiving and accessing the contract

We will archive contracts, purchase orders, and invoices on a reliable and durable medium.

You have the right to access these documents for orders equal to or greater than €120.

Section 3 - Legal and contractual guarantees

  • Legal guarantees

In accordance with the legal provisions in force relating to the conformity of the goods to the contract, and regarding hidden defects (available in Annex 1 of these conditions), we will refund, repair, or exchange any product that is apparently defective, damaged, or does not correspond to your order.

We will also refund all return costs upon simple presentation of proof. (Photo, video, etc.)

In this case, we invite you to read our Refund Policy.

  • Responsibility

We do our best to satisfy you. We are responsible for the proper execution of these general conditions. Nevertheless, our responsibility cannot be engaged due to an unforeseen event, a force majeure event, an unforeseeable and insurmountable act of a third party to the contract, or due to the non-conformity of the product with foreign legislation in case of delivery to a country other than France.

Section 4 - Delivery times, costs and methods

  • Delivery methods

We will deliver the products to the address indicated in the order form.

  • Delivery time

We will deliver to you no later than the date indicated in your order confirmation message. (3 to 5 business days)

In case of delayed delivery, we will inform you by email as soon as possible and propose a new date.

In case of unavailability of the ordered product, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.

  • Shipping costs

Shipping costs vary depending on the products.

  • Delivery tracking

You can contact us by email for any questions regarding your delivery.


Nevertheless, we remind you that we offer the "Order Notification" service which provides real-time notifications regarding the status and progress of your order (on average, 1 notification every 2 days).

Section 5 - Price

The prices of our products are indicated in euros, including all taxes.

You must also verify the possibilities of importing or using the products you order from us in the destination country.

Section 6 - Payment methods and security measures

We only collect your payment upon shipment. You are therefore free to cancel your order as long as it has not been handed over to our carrier for shipment. Once your order is handed over for shipment, an email message will inform you that we will process your payment.

Nevertheless, it may sometimes happen that payment is collected upon conclusion of the contract.

  • Payment methods

You have several payment methods to pay for your purchases on LUXIRS

- Either by credit cards: Visa, MasterCard, American Express, other blue cards:

Payment is made at your choice on the secure banking servers of our STRIPE partners. This implies that no banking information concerning you transits through our site.

Credit card payment is therefore perfectly secure; your order will thus be registered and validated as soon as payment is accepted by the bank you have chosen.

  • Security

Payments made through our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against potential intrusion, we do not store credit card numbers on our computer servers.

Section 7 - Satisfaction or Money Back: conditions for exercising the right of withdrawal

In accordance with legal provisions, you can exercise your right of withdrawal within 14 days of receiving your product. You do not have to provide reasons or pay any penalty. With the exception of return costs, which remain your responsibility, we will refund all sums paid no later than 30 days following your withdrawal. At our suggestion, you may also opt for another refund method.

In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific specifications, or for unsealed audio, video, or computer software recordings by the customer.

Section 6 - Contract duration and price validity.

Products remain the full property of LUXIRS until full payment is received by PayPal or Stripe.

Our price offers are valid only within the dual limits of the validity period of the offer concerned and available stock.

Our offers of goods and prices are valid if they appear online on the site on the day of the order.

Section 7 - Applicable Law / Competent Jurisdiction

These conditions are subject to French law.

In case of dispute regarding the substance or the form, French courts will have sole jurisdiction.

Section 8 - Contact us / After-sales service

If you wish to contact us, our customer service is available at the following address: contact@luxirs.com

Section 9 - Personal information

We collect your personal information for managing your orders and monitoring our business relationships.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, delete, rectify, and object to your personal data. Simply write to our Customer Service online, providing your first name, last name, email address, address, and if possible, your customer reference. (See "Privacy Policy")



Section 10 - Supplier & Owner Agreement

a. The supplier and the owner of the online store are each referred to as a "party" or both as "parties";

b. The supplier manufactures and provides various products;

c. The owner of the online store operates one or more websites that facilitate the searching, purchasing, and payment of various products from various suppliers;

d. The parties wish to establish a dropshipping cooperation, which is a retail fulfillment method where the online store owner does not keep goods in stock but directly transfers end-customer orders and shipment details to the supplier, who then ships the goods directly to the end customer;

The online store owner will act, in the course of their aforementioned activity, as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The online store owner will therefore not receive the products and will not import them; the online store owner will only inform the supplier of purchase orders that have been placed;

f. Furthermore, the online store owner acts as a representative of the end customers and will therefore be their primary point of contact: The online store owner will make payment on behalf of the end customer and handle returns of products purchased on behalf of the end customers.




Annex 1: Provisions of the Consumer Code concerning the legal guarantee of conformity

Article L211-4

The seller is liable for delivering goods that conform to the contract and for any lack of conformity existing at the time of delivery.

They are also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was carried out under their responsibility or was entrusted to them by the contract.

Article L211-5

To conform to the contract, the goods must:

1° Be fit for the purpose usually expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;

2° Or have the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter.

Article L211-6

The seller is not bound by public statements made by the producer or their representative if it is established that the seller was unaware of them and was not legitimately able to be aware of them.

Article L211-7

Any lack of conformity that appears within six months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.

The seller may contest this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L211-8

The buyer is entitled to demand conformity of the goods to the contract. However, they cannot contest conformity by invoking a defect that they knew or could not have been unaware of when entering into the contract. The same applies when the defect originates from materials they supplied themselves.

Article L211-9

In the event of a lack of conformity, the buyer chooses between repairing or replacing the goods.

However, the seller may not proceed according to the buyer's choice if that choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer.

Article L211-10

If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded, or keep the goods and have a portion of the price refunded, as determined by experts.

The same option is available to them:

1° If the solution requested, proposed, or agreed upon pursuant to Article L. 211-9 cannot be implemented within one month following the buyer's complaint;

2° Or if this solution cannot be implemented without major inconvenience for the buyer, taking into account the nature of the goods and the use they seek.

However, the sale cannot be rescinded if the lack of conformity is minor.

Article L211-11

The application of the provisions of Articles L. 211-9 and L. 211-10 shall be free of charge for the buyer.

These same provisions do not preclude the allocation of damages.

Article L211-12

Legal action resulting from a lack of conformity is time-barred after two years from the delivery of the goods.

Article L211-13

The provisions of this section do not deprive the buyer of the right to bring an action resulting from redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code, or any other contractual or extra-contractual action recognized by law.

Article L211-14

The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the movable physical goods, according to the principles of the Civil Code.

Annex 2: Provisions of the Civil Code concerning the guarantee against hidden defects

Article 1641

The seller is bound by the warranty against hidden defects of the sold item that render it unfit for the purpose for which it was intended, or that so diminish this use that the buyer would not have acquired it, or would have given only a lower price for it, had they known of them.

Article 1642

The seller is not bound by apparent defects that the buyer could have ascertained for themselves.

Article 1642-1

The seller of a building to be constructed cannot be released, either before the works are received, or before the expiration of one month after possession is taken by the acquirer, from apparent construction defects or conformity defects.

There will be no grounds for contract termination or price reduction if the seller undertakes to repair.

Article 1643

They are liable for hidden defects, even if they were unaware of them, unless, in that case, they stipulated that they would not be bound by any warranty.

Article 1644

In the cases of Articles 1641 and 1643, the buyer has the choice to return the item and have the price refunded, or to keep the item and have a portion of the price refunded, as determined by experts.

Article 1645

If the seller was aware of the defects in the item, they are liable, in addition to refunding the price received, for all damages to the buyer.

Article 1646

If the seller was unaware of the defects in the item, they shall only be liable for the refund of the price and for reimbursing the buyer for expenses incurred by the sale.

Article 1646-1

The seller of a building to be constructed is bound, from the reception of the works, by the obligations which architects, contractors, and other persons connected to the client by a contract for work are themselves bound by virtue of Articles 1792, 1792-1, 1792-2, and 1792-3 of this Code.

These guarantees benefit successive owners of the building.

There will be no grounds for termination of the sale or reduction of the price if the seller undertakes to repair the damages defined in Articles 1792, 1792-1 and 1792-2 of this Code and to assume the warranty provided for in Article 1792-3.

Article 1647

If the item with defects perished due to its poor quality, the loss is for the seller, who shall be liable to the buyer for the refund of the price and other indemnities explained in the two preceding articles.

However, any loss occurring by chance shall be borne by the buyer.

Article 1648

The action for redhibitory defects must be brought by the buyer within two years of the discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year following the date on which the seller can be released from apparent defects or lack of conformity.

Article 1649
It does not apply to sales made by judicial authority.